Refund policy
Refund & Returns Policy
At GX Store, we want our customers to be satisfied with their purchase. If you are not happy with your order, you may request a return within 14 days of receiving your item.
1. Return Period
Items can be returned within 14 days from the date you receive your order. After 14 days, we may not be able to accept returns or issue refunds.
2. Return Conditions
To be eligible for a return, the item must be:
- Unused
- In its original condition
- With all accessories, tags, and packaging included
- Returned with proof of purchase or order confirmation
3. Apple Products
For Apple products, returns are only accepted if the product is in its original sealed packaging.
If the Apple product packaging is opened, damaged, destroyed, or missing, the item cannot be returned or refunded.
4. Refunds
Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method.
5. Non-Refundable Items
Items that are used, damaged, missing packaging, or not in original condition may not be eligible for a refund.
6. Contact Us
To request a return or refund, please contact GX Store through the contact details provided on our website.